2024-01-20 20:15:35 GMT
Randy Burchett helped us add a new line for my Grandparents and he was absolutely wonderful. He helped her keep her number, which was very important to her. He was also so patient with her. He explained the basic functions to her in a nice easy way, transferred her contacts and pictures, and did his absolute best to make sure she understood how to use her new phone. He was also friendly and enjoyable to work with, we had a great conversation while waiting on hold with her old carrier. It's no wonder this AT&T has so many awards and great employee retention. I hope he's around to help her in the future since we live all the way in West Bend.
2023-10-04 22:57:59 GMT
The staff are super helpful here! Randy went out of his way to fix another store's mistakes and spent a great deal of time to make sure I saved money. Randy deserves a steak dinner and a raise. I would highly recommend this location, and they will continue to get my business for a long time.
2023-10-15 06:49:03 GMT
My phone tech Randy was very knowledgeable with all the iPhone technologies. The staff was also very helpful and compassionate helping me understand how to use an iPhone I had a lot of questions and they were able to kindly show me the basics. I highly recommend Randy.
2023-11-16 23:24:32 GMT
If your thinking of switching to at&t I'd highly recommend it. The service is by far the best I've ever had it's cheaper then what I had before. The staff was so friendly and helpful.
Only downside is since I've switched to at&t I get far more spam calls and calls from numbers or people I simply don't know annoying but I'll survive because at least now I have service everywhere I really haven't found an area that I don't yet so that's amazing
2023-11-29 13:54:52 GMT
A number of years ago, we met with Tony at the Baraboo AT&T store to discuss wireless internet service in our area. We have no other source of internet. Tony explained what his store & AT&T could do for us and was able to get us into a program that was just what we needed. After a couple of years using the AT&T service, I stopped into the store to ask a question about tower locations. Tony looked at our service; said that he could improve service and save us about $10 per month on our bill. A no brainer. We recently had to change our cell phone provider (not AT&T) because they were no longer going to provide cell service at our vacation home in ND. AT&T also does not provide service at our ND home. Our new cell provider also provides wireless internet as part of their package so we decided to cancel our AT&T service. We went to Tony, explained the issues and he immediately went to work helping us terminate our internet service. After he made numerous phone calls and provided explanations, we were able to cancel our service. Based on Tony's efforts and mannerism, we would strongly recommend anyone considering AT&T to visit with him and his staff. They are the best!!!
2023-09-03 23:07:36 GMT
Our salesman (Max) was very knowledgeable, patient and expedited our transition from our old service to AT&T. We have much better reception now than our previous carrier.
Very satisfied at this time.
2023-03-07 02:04:49 GMT
I had an amazing experience today with Randy Burchett. He was very helpful and friendly. I came in, he gave me my best opinions on how to switch over services and keep my old number with ease. Switched everything over from one phone to the other and I was able to keep everything with no issues. So nice to have peace of mind. Thank you Randy for all your help today and adding me to the AT&T family!
2024-01-24 23:25:15 GMT
Everytime I go in to get help with my phone I get wonderful service. My favorite at&t store.
2023-02-18 19:05:06 GMT
Max and Randy were fantastic! I came in to upgrade my iPhone 12 Pro Max for a 14 pro max and they helped me as fast as they could, ensured that I'd receive the trade-in offer I expected, and inspected my trade in to reassure me it would qualify. I was in and out in 15 minutes with my upgrade.
Give. These. Guys. A. Raise. They deserve it!
2023-03-31 02:45:02 GMT
Jesse Lane gave EXCEPTIONAL service! He went above and beyond in customer service and I am extremely grateful. Very professional, patient, efficient, and timely. We couldn't be happier, thank you so very much for all your help!!!
Also; our little three year old was occupying himself by playing rock paper scissors and the winner had to go outside and do push-ups lol
Needless to say; I'm sure their counts were off by ALOT today no fault to their own 🤣🤦♀
2023-09-07 18:01:35 GMT
Brian at the Baraboo office was polite, knowledgeable, and knew exactly what he needed to do to help me. Thank you Brian! Give that young man a raise!!
2023-02-18 21:30:47 GMT
Max is a superstar!
He had multiple customers while holding down the fort all by himself.
He maintained contact and assisted no fewer than 3 different customers at the same time.
He remained calm and collected while cheerfully helping everyone!
2022-07-28 14:32:05 GMT
I walked in and Brian immediately greeted me and started to help me switch from an Android to an iPhone. He did a great job explaining everything to me and answering all my questions. And he made sure I knew how to get in touch with him if I have any concerns going forward. He also seamlessly assisted other customers as I was waiting for the transfer of the information from my old phone to my new one. Nice job Brian and thank you for your excellent customer service!
2023-05-19 13:53:16 GMT
Visited the Baraboo AT & T site on Hwy 33..8th Avenue on Tuesday, May 16th. Needed an inexpensive plan for someone. Randy Burchett was so very helpful. He spent time searching for special offers on a great phone and plan. Found plan and phone at a phenomenal savings for me. Kind, thoughtful, and super to help me. Not just selling an expensive plan. Best ever phone representive one could ever hope to find. AT & T should be so proud of hiring this young man. Loved his enthusiasm for actually helping me.
2022-05-18 00:55:50 GMT
I stopped in to get information about AT&T services a few weeks ago, then decided to go back to get a new phone and AT&T cell service because both times I popped in, the staff was very friendly, attentive and knowledgeable. I am impressed with how the staff is trained there because they all were amazing! My purchase and the transferring of my phone number to AT&T was seamless, quick and easy. I’m very thankful to have this store in Baraboo! I Highly recommend them!
2022-04-19 20:14:55 GMT
Mr. Lane was awesome! I always get anxious when I have to deal with AT&T but Jesse made the experience easy. He fixed a mess up that another store caused on my account and had us out of the store smiling in less than an hour. If you despise doing anything with AT&T go see this store. They know what they are doing!
2022-02-27 15:57:01 GMT
As soon as we walked in there was someone ready to help us, he handled our issues quickly and without complaint or attitude. They were knowledgable, even with complicated issues that took time to figure out. He even did his best to explain everything to my 4 year old who asked a bunch of questions, without any irritation. Definitely one of the best experiences I've had with a phone company.
Lisa Ringelstetter (Lisapedia)
2023-08-02 14:28:04 GMT
Friendly and very helpful when bringing in a bin of old phones. Glad I could take them on a blast from the past and amaze the younger ones... 😏
2023-03-10 03:01:00 GMT
Was in the Baraboo store a couple days ago. Randy definitley went above and beyond making sure I had an enjoyable experience. So much so, that I've already recommended to multiple friends.
2023-01-14 22:41:50 GMT
If I could give more than 5 stars I would. Max Aker was very helpfull and knowledgeable with saving ALL my info and switching my phone over. Would HIGHLY reccomend him to anyone.